WALTHAM, MA, July 20, 2020 (GLOBE NEWSWIRE) – CallMiner, the leading provider of speech analysis and guest engagement analysis, announced Illuminate ™, a new AI-based search feature that allows brands to temporarily and seamlessly discover, extract and act on data from voice and text interventions with guests.
“Illuminate is, in undeniable terms, a time-saving. The first few hours or days of imagining how agents and consumers can also talk about an explicit topic, the shortened dramatic best friend,” said Nick Morrison, Customer Satisfaction Manager at HomeAdvisor. “His adorable little light bulb reduced our initial search time through the almaximum 50% and there appeared tips on which we could never have a concept of our own. Better categories produced in less time – it can’t be bigger than that!”
Illuminate provides an easy and effective way to temporarily identify effects on guest interaction data. The new feature allows organizations that employ CallMiner’s real-time analysis or responses to extract and act on guest engagement data with speed and accuracy beyond huguy capabilities. Advanced AI greatly simplifies and complements the depth, scope, and effect on user search and discovery initiatives, leading to more actionable intelligence consistent with guest delight effects.
Based on user-provided keywords, Illuminate uses artificial intelligence to detect other words and words drawn from customer interaction knowledge that brands consider, adding when analyzing and categorizing a particular topic or guest issue. For example, a search to “talk to a supervisor” might also reveal “locate a manager” cases. Instantly illuminate presentations of those tips to facilitate a more effective and comprehensive engagement analysis, allowing organizations to temporarily decipher the unknown, validate assumptions, explore root causes, and generate a circular load on the enterprise. Capatown, namely, shortens and improves dysanopia, studies and turndown time for CallMiner guests.
According to Nicholas Tully, AFNI’s speech analysis analyst, “this new feature has diminished our painting efforts, allowing us to make additional progress in the interlacing categories. With Illuminate, speech studies have become much brighter.”
For additional information about Illuminate, visit https://callminer.com/illuminate.