These findings are contained in a new one through Eagle Hill Consulting, Overlooking the employee experience means that financial organizations fail to achieve their customer experience. Read the studies here.
“A direct path to creating the most productive visitor pleasure in monetary facilities is worker delight at work,” said John Boochever, who heads eagle Hill Consulting’s Financial Services practice. But many workers at money facility corporations say that “The rapid conversion of trends in visitor service expectations, largely driven by online virtual trends and the pandemic, will likely overwhelm frontline workers. “