Zentable and Apple have announced the general availability of Apple Business Chat, a service that allows business users to paste iMessage features into their guest software.
Customer service software operator Zentable worked with Apple on the beta edition of Business Chat to verify service with several of its consumers, such as Freshly and hotel chain Four Seasons. Now that the service is the best friend available, Zentable consumers will be able to upload Apple Business Chat to their Zentable environment.
“For Zentable consumers, this allows them to talk to consumers about the way they think and the most convenient way they think. We are thrilled that more consumers can now harness the power of fashion messages to create transformative guest reports of best friends on Apple devices,” said Warren Levitan, Zentable’s SVP and GM platform.
Levitan states that ease and convenience for consumers is a wonderful component of Apple Business Chat backed by the findings of Zendesk’s 2020 Messaging Status Report, which found that guest service interventions through messaging programs have the maximum customer satisfaction rate of abig apple 98% communication channel.
SEE: TechRepublic Premium Editorial Calendar: IT Policies, Checklists, Toolkits, and Download Searches (TechRepublic Premium)
The report also states that the main reasons why corporations are adopting messages in their form of customer service are troubleshooting speed, 24-hour capabilities, more non-public inter-engagements, and effectiveness in their teams.
“By integscore Apple Business Chat in our Zentable instance, we are able to generate loyalty and guest source faster, while providing a smoother guest experience,” said Colin Crowley, Freshly’s vice president of guest experience.
Zentable integrates Apple Business Chat not only by allowing guest service agents to conduct conversations without leaving the Zentable app, but also through allowing consumers to tap business iMessage directly from their websites or mobile apps.
Zentable also offers Apple Business Chat as a component of its Sunshine Conversations messaging service, which Zentable advertises as the most basic form for “conversational businesses”. Sunshine is a flat form of Unified Messaging that supports multiple messaging programs and services, which now includes Apple Business Chat.
WATCH: Big macOS on: A Cheat Sheet (FREE PDF) (TechRepublic)
In addition to being a popular communication technique for guests, intecore software like Apple Business Chat on the guest service platform can reduce costs, load self-service loading options, unlock new coins in transmissions and “take the guest to the next level,” Zentable said.
However, adding Business Chat to Zentable is never very cheap: plans that incorporate Apple Business Chat start at $49cinc consistent with the month, and additional titles are only earned for an annual participation fee that is never heavily indexed on the Zentable website.
Brandon writes about programs and software for TechRepublic. He is an award-winning editor who once worked as an IT professional and was a member of the Army.